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Refund and Cancellation Policy
We are committed to ensuring customer satisfaction. This policy outlines the terms governing order cancellations, refunds, and returns.
Order Cancellation
- Orders can be canceled within 24 hours of placement.
- To request a cancellation, please contact us at theshreyatrends@gmail.com or via WhatsApp at +91-8838774424.
Return and Exchange Policy
- Returns and exchanges are accepted within 5 to 7 days of receiving the order.
- Items must be unused, unwashed, and in their original packaging with all tags intact.
- Return shipping costs are the responsibility of the customer, except for defective items.
- The exchanged product will be delivered in 7 to 10 working days
Non-Returnable Items
The following items are not eligible for return or exchange:
- Personal care products such as makeup, skincare, and hair care items.
- Intimate wear and other hygiene-sensitive items.
Refund Policy
- Refunds will be credited through the original payment method or as store credit within 7-10 business days after approval.
- Shipping charges are non-refundable.
Contact Us for Returns
For return requests or inquiries, please contact us at:
- Email: theshreyatrends@gmail.com
- WhatsApp: +91-8838774424